环球体育

消費遇糾紛,該舉報還是該投訴?這6類投訴市場監管部門不予受理

五天的假期,各位買買買的是否很暢快?其實,平時一些小伙伴在消費的過程中,也會或多或少遇到一些糾紛或難題。遇到這樣的情況,我們可能都會想到通過12315電話或者平臺進行投訴或者舉報。

neime,wentilaile,daodishenmexingweishitousu?shenmexingweishijubao?shichangjianguanlingyutousujubaodeshoulifanweiyoushishenmeni?guojiashichangjianduguanlizongjufabude《shichangjianduguanlitousujubaochulizanxingbanfa》(yixiajiancheng《banfa》),yu2020nian1yue1rikaishizhengshishixing。

zhenduidajiaguanzhuderedian,shichangjianguanzongjuwangjiansifuzerenjinxinglejiedu。

Q投訴和舉報有什么區別?

A投訴是消費者為生活消費需要購買、使用商品或者接受服務,與經營者發生消費者權益爭議,請求市場監管部門解決該爭議的行為,通俗說就是消費者要求市場監管部門解決修理、更換、退貨、退款、賠償損失等自身的民事訴求;

jubaozeshiziranren、farenhuozheqitazuzhixiangshichangjianguanbumenfanyingjingyingzheshexianweifanshichangjianguanfalvfaguiguizhangxiansuodexingwei,yejiushirenherendoukeyiyaoqiushichangjianguanbumenchachuweifaxingwei。

Q有哪些渠道可以向市場監管部門提出投訴舉報?

A《辦法》與12315“五線合一”同步推進,專門規定市場監管部門應當暢通全國12315平臺、12315專用電話等投訴舉報接收渠道。當前,12315“五線合一”已經基本完成,絕大多數地區實現12315“一號對外”,全國12315平臺已經上線運行,并支持網頁、APP、微信、支付寶、百度等多種便捷的登錄方式,與全國企業法人庫關聯,消費者可以隨時隨地向任何一家企業在線提出投訴舉報,并直達屬地市場監管部門在線受理和反饋。

xuyaotixingdeshi,weileguifantousujubaoqudao、quebaojishigaoxiaochuzhi,《banfa》guidinggongzhongxuyaotongguoshichangjianguanbumengongbudehulianwang、dianhua、chuanzhen、youjidizhi、chuangkoudengqudaotichutousujubao。

Q想投訴舉報,應該找誰?

A《辦法》規定投訴由被投訴人實際經營地或者住所地縣級市場監管部門處理。

tongshikaolvdaodianzishangwuhuodongdeteshuxing,duidianzishangwupingtaijingyingzheyijitongguozijianwangzhan、qitawangluofuwuxiaoshoushangpinhuozhetigongfuwudedianzishangwujingyingzhedetousu,yejiushidajiatongchangshuode“ziying”yetai,youqizhusuodixianjishichangjianguanbumenchuli;duipingtaineijingyingzhedetousu,yejiushi“disanfang”yetai,youqishijijingyingdihuozhepingtaijingyingzhezhusuodixianjishichangjianguanbumenchuli,xiaofeizhekeyigenjuzishenfangbianxuanzeqiyi。

duitongyitousu,lianggeyishangshichangjianguanbumenjunyouquanchulide,youxianshoudaotousudeshichangjianguanbumenchuli。

Q如果想投訴,需要提供哪些材料?

A《辦法》規定了投訴應當提供的材料: (1)投訴人的姓名、電話號碼、通訊地址;(2)被投訴人的名稱(姓名)、地址;(3)具體的投訴請求以及消費者權益爭議事實。

tongshi,xiaofeizheweihuzishenquanyiyexuyaochengdanyingyoudezhuyiyiwuhejuzhengzeren。

Q哪些投訴是不予受理的范圍?

A《辦法》明確了以下投訴不予受理:

(1)bushuyushichangjianguanbumenzhize,huozhebenjiguanbujuyouchuliquanxiande;

(2)fayuan、zhongcaijigou、shichangjianguanbumenhuozheqitaxingzhengjiguan、xiaofeizhexiehuihuozheyifachenglideqitadiaojiezuzhiyijingshoulihuozhechulide;

(3)bushiweishenghuoxiaofeixuyaogoumai、shiyongshangpinhuozhejieshoufuwu,huozhebunengzhengmingyubeitousurenzhijiancunzaixiaofeizhequanyizhengyide;

(4)tousurenzhidaohuozheyingdangzhidaozijiquanyishoudaobeitousurenqinhaizhiriqichaoguosanniande;

(5)weitigongfadingtousucailiaode;

(6)qitafadingqingxing。

Q舉報違法行為可能會有擔心顧慮,《辦法》在鼓勵支持舉報方面有什么措施嗎?

A鼓勵支持一切組織和個人依法向市場監管部門反映涉嫌違反市場監管法律法規規章的行為。

《banfa》zhuyaoyouyixiajixiangcuoshi:

yishiyunxunimingjubao。zhiyaonenggoutigongshexianweifaxingweidejutixiansuo,bingduijubaoneirongdezhenshixingfuze,jubaorenkeyibutigongzijidexingming、zhuzhi、lianxifangshi。dangran,duiyunimingjubaoren,shichangjianguanbumenjiuwufagaozhishifoulianle,ruguonimingjubaorenshenqingjubaojiangli,yeyaoanzhaozhuanmendeguidinglaibanli。

ershiluoshijubaojianglizhidu。falvfaguiguizhangguidingyingdangduijubaorenshixingjianglide,shichangjianguanbumenyingdangyuyijiangli;gulijingyingzheneiburenyuanyifajubaojingyingzheshexianweifanshichangjianguanfalvfaguiguizhangdexingwei。tongshi,jubaojianglizhidujiangyouzhuanmendeguifanxingwenjianlaidiaozheng。

sanshiqianghuaduijubaorendebaohulidu。guidingshichangjianguanbumenyingdangduijubaorendexinxiyuyibaomi,budejiangjubaorengerenxinxi、jubaobanliqingkuangdengxielugeibeijubaorenhuozheyubanlijubaogongzuowuguanderenyuan。